Last updated: July 2026.
1. Acceptance of terms
These Terms of Service (the “Terms”) form an agreement between CompleteVue, LLC (“CompleteVue”) and the organization accessing the platform (the “Customer”). By accepting an invitation, creating an account, or using the Services, you accept these Terms on behalf of yourself and the organization you represent, and you confirm you have authority to do so.
2. Eligibility
The Services are business software available only to organizations and to individuals who are at least 18 years old and acting in a professional capacity. The Services are not offered to consumers or to any party barred under applicable sanctions or export control laws.
3. Accounts and authentication
Accounts are individual. Each Authorized User must maintain accurate account information, protect their credentials, use supported authentication methods, and notify CompleteVue promptly of suspected compromise. Customer administrators are responsible for provisioning, role assignment, and timely deprovisioning of users.
4. Invitation-only access
The platform does not offer open self-service registration. Accounts are created only through invitations issued by CompleteVue or by an authorized Customer administrator. Attempting to obtain access outside the invitation flow, or extending access to individuals outside your organization without authorization, is prohibited.
5. Customer responsibilities
The Customer is responsible for the accuracy, legality, and completeness of information it uploads; for its users’ conduct; for obtaining any consents required to upload third-party or personnel information; for maintaining its own records of contracts and approvals; and for all decisions made in reliance on outputs of the Services.
6. Confidentiality
Each party will protect the other’s confidential information with at least reasonable care and use it only to perform under this agreement. Confidential information excludes information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party. Disclosure compelled by law is permitted with prompt notice where legally allowed.
7. Intellectual property ownership
CompleteVue retains all rights in the platform, its software, models, workflows, interfaces, documentation, and branding. Customer receives a limited, non-exclusive, non-transferable, revocable right to use the Services during the subscription term. Feedback provided to CompleteVue may be used without restriction or obligation.
8. User-generated content
Customer retains ownership of all Customer Data. Customer grants CompleteVue a limited license to host, process, transmit, and display Customer Data solely to provide, secure, and support the Services. CompleteVue may generate aggregated, de-identified statistics that do not identify the Customer, its personnel, or its projects.
9. Acceptable-use policy
Customer and its users will not:
- Reverse engineer — decompile, disassemble, or attempt to derive the source code, models, data structures, or non-public interfaces of the Services.
- Conduct competitive analysis — access the Services to build, benchmark for publication, or assist a competing product, or permit access by a competitor.
- Scrape or automate — use crawlers, bots, headless automation, or bulk extraction against the Services except through documented interfaces expressly made available to the Customer.
- Share credentials — share logins, use shared or generic accounts, or allow access by anyone other than the named Authorized User.
- Attempt unauthorized access — probe, scan, bypass tenancy or permission controls, or access data belonging to another organization or project.
- Upload malware, infringing content, or content unlawful in the applicable jurisdiction; interfere with service integrity; or misrepresent identity or authority.
Violations may result in immediate suspension under Section 14.
10. Subscription terms
Subscriptions are sold by plan tier and entitlement set, as described in the applicable order form or design partner agreement. Entitlements determine available modules, seat counts, and usage limits. CompleteVue may introduce new features; features may be modified or retired with reasonable notice for material changes.
11. Payment terms
Fees are stated in the order form, invoiced in advance unless otherwise agreed, and due net thirty days from invoice date. Fees are exclusive of taxes. Undisputed overdue amounts may accrue interest at the lesser of 1.5% per month or the maximum permitted by law. Fees are non-refundable except as expressly stated.
12. Renewals
Subscriptions renew automatically for successive terms equal to the initial term unless either party gives written notice of non-renewal at least thirty days before the end of the then-current term. Renewal pricing may change with at least thirty days’ notice prior to the renewal date.
13. Termination
Either party may terminate for material breach that remains uncured thirty days after written notice, or as otherwise permitted in the order form. On termination, access ends, and CompleteVue will make Customer Data available for export as described below.
14. Suspension of access
CompleteVue may suspend an account or user immediately where there is a security risk, suspected unauthorized access, violation of the acceptable-use policy, legal requirement, or non-payment beyond the cure period. We will use commercially reasonable efforts to give notice and to restore access once the cause is resolved.
15. Data export
During the subscription term, Customer administrators may export Customer Data through available export functions. Following termination, CompleteVue will make Customer Data available for export for thirty days unless a longer period is agreed in the order form.
16. Data deletion
After the export window, CompleteVue will delete or de-identify Customer Data within a commercially reasonable period, subject to backup rotation and to records we must retain for legal, tax, or audit purposes.
17. Third-party integrations
The Services may connect to third-party systems such as CRM, accounting, e-signature, or document services. Those systems are governed by their own terms, and CompleteVue is not responsible for their availability, accuracy, security, or changes to their interfaces. Enabling an integration authorizes the associated exchange of data.
18. AI-generated insights
The Services generate classifications, scope-gap findings, risk assessments, recommendations, readiness scores, forecasts, and summaries using automated and AI-assisted methods. These outputs are decision support only. They may be incomplete or incorrect, may reflect errors in source documents, and must be independently verified by qualified personnel before use. Customer is solely responsible for any action taken in reliance on such outputs, including procurement, award, budget, schedule, and staffing decisions.
19. Construction-specific disclaimers
CompleteVue is an operational decision-support platform. CompleteVue does not act as a licensed contractor; does not provide engineering services; does not provide architectural services; does not provide legal advice; does not provide accounting advice; does not guarantee project outcomes; does not guarantee regulatory compliance; and does not guarantee procurement outcomes.
Customer remains solely responsible for project decisions, contracts, budgets, schedules, means and methods, safety programs, insurance, licensing, lien and payment compliance, and all applicable regulatory obligations. Nothing in the platform — including readiness indicators, compliance checklists, or forecast outputs — constitutes certification that any obligation has been satisfied. Construction decisions are made by the Customer outside the platform, and the platform’s records are a convenience, not a substitute for the Customer’s own contract documents and records of decision.
20. Service availability
CompleteVue works to keep the Services available and performant. Availability commitments, if any, are stated in the applicable order form or service level exhibit. Scheduled maintenance, emergency maintenance, force majeure, and third-party outages may affect availability.
21. Warranty disclaimer
Except as expressly stated in a signed agreement, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, and non-infringement. CompleteVue does not warrant that the Services will be uninterrupted, error-free, or that outputs will be accurate or complete.
22. Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, cost overruns, delay damages, liquidated damages, loss of business opportunity, or loss of data, even if advised of the possibility. Each party’s total aggregate liability arising out of this agreement will not exceed the fees paid or payable by Customer to CompleteVue in the twelve months preceding the event giving rise to the claim. These limits do not apply to a party’s indemnification obligations, breach of confidentiality, or Customer’s payment obligations.
23. Indemnification
Customer will defend and indemnify CompleteVue against third-party claims arising from Customer Data, Customer’s use of the Services in violation of these Terms or law, and construction decisions or project outcomes attributable to Customer. CompleteVue will defend and indemnify Customer against third-party claims that the Services, used as permitted, infringe a United States intellectual property right, excluding claims arising from Customer Data or from combination with materials not supplied by CompleteVue.
24. Governing law
These Terms are governed by the laws of the State of Delaware, excluding its conflict of law rules and the UN Convention on Contracts for the International Sale of Goods.
25. Dispute resolution
The parties will attempt good-faith resolution through senior representatives for thirty days before formal proceedings. Unresolved disputes will be resolved by binding arbitration administered under the rules of a recognized arbitral institution, seated in Delaware, before a single arbitrator, in English. Either party may seek injunctive relief in a court of competent jurisdiction to protect intellectual property or confidential information. Disputes are resolved individually; class proceedings are waived to the extent permitted by law.
26. Force majeure
Neither party is liable for delay or failure to perform (other than payment) caused by events beyond reasonable control, including natural disasters, war, civil unrest, labor disputes, governmental action, utility or telecommunications failure, cyberattack, or failures of third-party infrastructure providers.
27. Changes to the agreement
CompleteVue may update these Terms as the Services evolve. Material changes take effect on the next renewal term for active subscriptions, or thirty days after notice for month-to-month and design partner arrangements. Continued use after the effective date constitutes acceptance.
28. General
These Terms, together with any order form and referenced policies, are the entire agreement between the parties. If any provision is unenforceable, the remainder stays in effect. Failure to enforce a provision is not a waiver. Neither party may assign this agreement without consent, except to a successor in a merger or sale of substantially all assets.
29. Contact
Questions about these Terms: contact your CompleteVue representative. Legal contact information is available upon request.